Frequently Asked
Questions

Hyzign is a comprehensive digital signage platform that enables organizations to manage, control, and optimize display networks across multiple locations. Our platform supports Windows, Linux, Android, WebOS, and Raspberry Pi devices, providing unified control from a single cloud dashboard.

Hyzign is designed for any organization with digital displays: retail chains, healthcare facilities, airports, banks, government offices, educational institutions, corporate offices, hospitality venues, and more. From single-location businesses to enterprise networks with thousands of displays.

Hyzign offers flexible deployment options: Cloud-based (hosted by Hyzign), On-Premise (your own servers), or Hybrid (combination of both). Choose the option that best fits your security and compliance requirements.

Hyzign supports: Windows (10/11), Linux (any distribution), Android (7.0+), WebOS (LG Smart Displays), and Raspberry Pi (3B+/4/5). Manage all these platforms from a single unified dashboard.

With Signage Controller, you can: manage multiple displays from one dashboard, deploy content in real-time, schedule campaigns, monitor device health, track analytics, create emergency broadcasts, set up automation rules, and control all aspects of your display network remotely.

Yes! Queue Management includes REST API and webhooks for integration with POS systems, CRM platforms, appointment scheduling software, and other business applications. Custom integrations are also available for enterprise customers.

Absolutely! Create complex schedules with time-zone support, recurring events, blackout periods, and event-based triggers. Content can automatically change based on time of day, day of week, location, or custom conditions you define.

Hyzign supports: MP4 video, H.265/HEVC, WebM, JPEG, PNG, HTML5, PDF, and more. You can also embed live data from web services, RSS feeds, weather APIs, and custom integrations directly into your displays.

Yes. The dashboard shows real-time health status for every display: CPU usage, memory, connectivity, content sync status, and uptime. Set custom alerts for any metric and receive notifications when issues occur.

Minimum: 10 Mbps per location. Recommended: 25+ Mbps for 4K content and multiple displays. Hyzign includes bandwidth optimization with local caching, allowing offline playback and reducing bandwidth consumption.

Yes. Content is cached locally on each display. If connectivity is lost, displays continue playing cached content until the connection is restored. Once reconnected, content automatically syncs.

Hyzign is designed to scale from 1 display to 100,000+. Our cloud infrastructure automatically scales to handle any number of devices. Enterprise customers can manage unlimited displays with guaranteed 99.9% uptime.

Hyzign uses AES-256 encryption for all data in transit and at rest, TLS 1.3 for API communications, role-based access control (RBAC), two-factor authentication (2FA), and comprehensive audit logging. We're GDPR and CCPA compliant.

Yes. We offer on-premise deployment on your own servers or private cloud infrastructure. This option is available for enterprise customers with specific security or compliance requirements.

We offer 24/7 support via email, phone, and chat. Plus: comprehensive documentation, video tutorials, community forums, and a dedicated knowledge base. Enterprise customers get a dedicated account manager.

Standard support: 4-hour response time. Priority support (available in Professional plans): 1-hour response. Emergency support (Enterprise): 30-minute response. All responses are from our technical team.

Yes. We offer professional implementation services including: system setup, device provisioning, staff training, content creation assistance, and custom integrations. Available for all plan tiers.

Absolutely. We provide: onboarding training, video tutorials, webinars, documentation, and ongoing learning resources. Enterprise customers can schedule custom training sessions for their teams.

We guarantee 99.9% uptime with an SLA. If we experience downtime exceeding the SLA terms, you receive service credits. Our distributed infrastructure and automatic failover minimize any impact on your displays.